Fees and payment
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1. You may pay on a per session basis using our agreed rate (in prior communication), or you may purchase a 10-hour package for the price of 9-hours. (For the Discount Package, paragraphs 7 - 11, below, apply.)
2. Please note that each session is measured in ‘practice hours', and therefore includes time reserved for note-taking. Sessions of 0.5 hours include 5 minutes note-taking and 25 minutes in-person. Longer sessions include 10 minutes for note-taking, e.g., a 1 hour session includes 10 minutes note-taking and 50 minutes in-person.
3. Payment by any of the following modes is acceptable to us:
- cash; or
- credit card (with an additional 3.4% administration fee); or
- GIRO; or
- wire transfer.
4. We do not accept checks.
5. If you choose to make payment by cash, payment must be made at the end of each session.
6. If you choose to make payment by GIRO, wire transfer or credit card, payment must be made within 30 days of our invoice being issued to you. We typically issue invoices at the start of the month following the related session.
Discounted package
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7. We are currently offering a 10% discount if you pay in advance for 10 hours.
8. Such payment in advance will have to be made:
• online, when booking the appointment; or
• in cash, by the end of your first session; or
• within 10 days of our invoice being issued to you, if you wish to pay by GIRO, wire transfer or credit card. These invoices are typically sent within a week of the first session.
9. If payment is not made in accordance with the conditions required for a discount package, we reserve the right to charge you fees at our standard rates.
10. Please note that all 10 hours purchased under this discounted package would have to be utilized by you within 16 months of the date of payment or the first session in that package, whichever is earlier. If any part of the 10 hours remains unused at the end of this timeframe, all such unused hours will be treated as forfeited.
11. You may at any time prior to the end of the discount package choose to opt out by letting us have written confirmation of your intention to do so. You will be charged our standard rates for the hours that have been utilized, and any balance will be refunded to you less a 10% administrative fee and any applicable bank charges.
Scheduling, Rescheduling & Cancellations
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12. You may schedule appointments directly via: http://marshall.com.sg/booking or at the end of each of your sessions with us.
13. Please inform us as soon as possible if you need to cancel or reschedule a session. As it is difficult to find a client at the last minute to take up a recently opened slot, full fees are payable in respect of each session which you cancel or reschedule less than 48 hours before the scheduled appointment time. No fees will be payable if we are notified at least 48 hours before the scheduled appointment time. If you are going to be late for an appointment, please let us know by text message or WhatsApp. If you are more than 15 minutes late for an appointment and have not sent a message to say you are never-the-less coming for your session, it will be assumed that you are not coming and the session will be forfeited.
14. We may, as a courtesy, send electronic calendar invitations for booked sessions. Regardless, the session will be considered having been booked for the agreed time.
After Office Hours, Offsite, and Online Work
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15. For virtual meetings and urgent concerns, we will -- subject to availability -- be happy to accommodate sessions outside the usual hours listed in the online calendar. The typical technologies we use for virtual meetings include the telephone, Facetime, Skype, and Zoom. Depending on the location and time of day, we may charge an additional fee for offsite meetings. Any such additional feewill be discussed and agreed with you before scheduling the appointment.
Governing Law
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16. These terms and conditions are governed by Singapore law.
Dispute Resolution
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17. Any and all disputes arising out of or in connection with this contract and/or the services provided under this contract shall be referred to and finally resolved by arbitration (before a single arbitrator) administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force.
18. However, before any dispute(s) is referred to arbitration in accordance with paragraph 17 above, any party wishing to refer the dispute(s) to arbitration must first submit a request to mediate the dispute(s) to the Singapore Mediation Centre, upon which all parties to the dispute(s) will be bound to participate in the mediation in good faith. Only if the dispute(s) is not resolved within 30 days of the first mediation session may the party wishing to refer the dispute(s) to arbitration refer the dispute(s) to arbitration in accordance with paragraph 17 above.
OTHER INFORMATION
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Location
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Our meeting room is at a discreet location in Wessex Estate, just opposite Tanglin Trust School and a 14-minute walk from both Commonwealth and One North MRT stations. We do not have any signage. This may seem odd on an initial visit. Once you arrive, just open the door and make yourself at home in the waiting area. Also, send us a text message to let us know that you have arrived. Our consultants may be seeing clients in the office next to the waiting room. The address and phone number will be provided with your calendar invite.
Hypnosis, Guided Imagery, Guided Meditation, and Memory Retrieval
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Information recalled during or after hypnosis, guided imagery, guided meditation, or any memory retrieval processes used may be inaccurate, distorted, or fabricated. Such material is often inadmissible in court proceedings and may compromise legal testimony, including testimony regarding recollections that existed prior to the use of these techniques. These methods are intended solely for therapeutic purposes and not for evidentiary use. Clients who have concerns about memory accuracy or any related legal matters are strongly advised to seek independent legal counsel and to inform the practitioner before beginning work together.
Overseas & Vacations
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Every 6 to 8 weeks we conduct workshops overseas. These last about 4 days. During those times we will try to be available for virtual sessions. Twice a year, we may be away from all telecommunications for 7 - 10 days.
Confidentiality
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Confidentiality is central to our work. We will treat as confidential all information which we receive from you and we will comply with the provisions set out in Principle 6 of the Singapore Psychological Society's Code of Professional Ethics.
Reduced-Fee Slots Available
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A portion of our work is dedicated to clients with financial hardships and who find it difficult to receive treatment in Singapore by someone outside this practice. If believe this applies to you, please contact us. We would be happy to discuss how we may assist.